Beginning on May 15, 2022, all new Toll-Free numbers must be verified before sending traffic. Any existing Toll-Free numbers running traffic on your account must be verified by September 30, 2022.
This requirement ensures that the Toll-Free messaging channel is aligned with both the short code and 10 DLC channels. These two channels review all services, as well as the sending brand and the type of traffic they deliver to ensure it is known, documented, and verified.
You must submit the following to Twilio support for verification.
Business Name
Company Website
Business Address
Compliance Contact
Expected Message Volume
Phone numbers to be verified
Use Cases
Description of the use Case/Summary
Production Message Content
Opt-in Description
Opt-in details (link to, image of, scanned copy of opt-in)