Automation 1: Review Request
Keyword - Review
Action - Send Message
Message - Thanks for being a customer of [Company Name], could you please take a moment to let us know how we are doing. Rate your experience 1 through 5, with 5 being the best. ?
Automation 2: Positive
Keywords - 5, 4
Action - Send Message
Message - Thanks for your reply, could you take one more step and leave us a review on Google. Just follow this link - [google review link] ?
Automation 3: Negative
Keywords - 3, 2, 1
Action - Send Message
Message - I am sorry that you had a bad experience with [Company Name]. What can we do to improve?