Before you get started make sure to turn on permissions for your email provider. 


For Gmail they are below:


https://myaccount.google.com/lesssecureapps

https://accounts.google.com/DisplayUnlockCaptcha




Step 1: Turn on permissions for your email provider

  1. If you are using gmail click the links below

    1. https://myaccount.google.com/lesssecureapps

    2. https://accounts.google.com/DisplayUnlockCaptcha


Step 2: Go to your email settings and click Forwarding and POP/IMAP

  1. Go to IMAP access and click Enable IMAP

Step 3: Save Changes


Step 4: Login to your business via WebChat Widget 


Step 5: Go To settings and click integrations



Step 5: Click Connect 




Step 6: Click SMTP



Step 7: Enter in your account information 

  1.  Enter in your email address you want to send emails from and receive emails too. 

  2. Enter in who you want the emails to be sent from 

  3. If using google click HERE for the following information 

  4. Enter in your Receiving Emails

    1. IMAP HOST

    2. IMAP PORT

    3. Password (This is the email that you use to sign into your email account)

    4. Enable SSL Turn this on

  1. Enter in your Sending Emails

    1. SMTP HOST

    2. SMTP PORT

    3. Password (This is the email that you use to sign into your email account)

    4. Enable SSL turn this on




Step 8: Add Signature (optional)


Step 9: Enter Opt-out Text (optional)



Step 10: Save